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SpeedX tracking FAQ

Common SpeedX questions shoppers search for — answered for your tracking guide.

Where is my SpeedX delivery?

You can track your package by entering your SPX or SX tracking number on the SpeedX Tracking Portal (use the tracking box on the home page).

How to find your package status

  • Check your number: Locate your SPX or SX tracking number from your retailer confirmation email (such as Shein, Temu, Amazon, or TikTok Shop).
  • Allow initial scanning time: If your status says “Shipping Label Created,” SpeedX has the label info but has not yet received the physical package. Wait 24 to 48 hours for the first scan.
  • Out for Delivery: If your status says “Out for Delivery,” the driver has your package and aims to deliver it by 10:00 PM local time. SpeedX delivers 7 days a week, including weekends.

Contact SpeedX support

If your package shows no movement for more than 3 business days or you need direct help:

How do I contact SpeedX?

You can contact SpeedX through the official support channels listed on the SpeedX Customer Service and Support page.

Contact methods

Important notes

  • Tracking info: Have your tracking number (starting with SPX) ready before reaching out.
  • Address changes: Street or apartment changes can be handled through the Miles chatbot; city, state, or ZIP code changes must be requested directly through the merchant you purchased from.
  • Lost or damaged items: SpeedX policy requires customers to contact the original merchant for lost, damaged, missing, or refunded packages.
Which company delivers for SpeedX?

SpeedX does not own a traditional fleet of delivery trucks; instead, it relies on independent contractors, gig workers, and regional carriers to handle last-mile package delivery.

How SpeedX operations work

  • Independent contractors: SpeedX contracts local drivers who use personal vehicles and log into the SpeedX Driver App to pick up and drop off packages from local warehouses and sort centers.
  • Regional & local partners: For areas outside its core urban coverage, SpeedX partners with local delivery networks, regional providers, and sometimes the U.S. Postal Service (USPS) for rural drop-offs.

Companies that use SpeedX for deliveries

SpeedX itself acts as a third-party last-mile delivery carrier rather than delivering for a single traditional parcel company. Instead, major e-commerce platforms and retailers hire SpeedX to ship their customer orders. These companies include:

  • Shein (often originating from international airfreight shipments)
  • Temu
  • TikTok Shop
  • Amazon (for specific small or international-origin parcels)
  • Vinted
How many days does it take for SpeedX to deliver?

Most SpeedX deliveries inside the United States take 2 to 7 business days once the package is physically scanned at a U.S. facility.

Delivery breakdown and timelines

  • U.S. domestic transit: Generally takes 2 to 7 business days, with expedited options like next-day or 2-day delivery available depending on the retailer’s chosen service level.
  • International orders (e.g., from China): Total time often ranges from 10 to 15 days (or longer) because this includes overseas transit and customs clearance before SpeedX receives the package locally.
  • “Shipping Label Created” phase: If your tracking only shows a label has been created, SpeedX has not yet physically received the package from the seller. This initial handoff can add several days of waiting before movement begins.

Delivery schedule and hours

  • Days of the week: SpeedX delivers 7 days a week in select areas, operating Monday through Sunday.
  • Delivery windows: Deliveries typically happen between 6:00 AM and 10:00 PM local time (though some weekend or regional routes vary).
  • Live tracking & updates: You can monitor real-time scan events and proof-of-delivery photos on speedx.io or via the tracking portal on the home page.
How many times will SpeedX attempt delivery?

SpeedX does not explicitly state a rigid, universal maximum number of delivery attempts in its official policy, though standard procedure typically involves a second attempt or triggers a return-to-sender (RTS) workflow after multiple failed tries or unresolved address issues.

  • First attempt: SpeedX aims to make the first delivery attempt on the next business day after receiving the package, with windows generally running from 6:00 AM to 10:00 PM local time.
  • Failed attempts / “No Access”: If a delivery fails due to reasons like gate codes, missing unit numbers, or a closed business, the status often updates to “Attempted Delivery” or “Undeliverable.”
  • Redelivery & escalation: Escalate or contact support immediately after the second failed attempt before the package gets sent back to the sorting facility or merchant.

How to contact support

Because SpeedX primarily operates through local independent contractors and an AI chatbot named Miles, you can reach out via SpeedX Customer Support (hotline / email) or contact the merchant or marketplace (such as Shein, Temu, or Vinted) directly to request a redelivery or refund.

Who is the owner of SpeedX delivery?

SpeedX is owned and founded by entrepreneur Chris Zheng, who established the last-mile delivery and logistics company in 2022.

  • Founder and CEO: Chris Zheng
  • Key expansion: In November 2024, Zheng and SpeedX acquired the logistics company Accelerated Global Solutions (AGS) (previously owned by David Lu), with Zheng stepping in as President and CEO of AGS.
Does SpeedX work on the weekends?

Yes, SpeedX delivers on the weekends, operating seven days a week.

Weekend delivery hours

  • Saturdays: Deliveries occur regularly from 8:00 AM to 8:00 PM local time across all service areas.
  • Sundays: Deliveries are available from 8:00 AM to 8:00 PM local time, though Sunday service is route-dependent and less consistent than Saturday or weekday delivery.

What to expect

  • Tracking scans: Package tracking updates may lag or pause over the weekend, so a lack of movement on Sunday does not always mean your package is delayed.
  • Support hours: While package delivery runs through the weekend, corporate customer support or specific technical help lines may be closed or limited on Saturdays and Sundays. (Hotline hours still list Sat–Sun 11 AM – 8 PM EST when staffed.)
  • Reliability: Weekend deliveries can occasionally face local route overflows or unexpected delivery exceptions.
Where is SpeedX headquarters?

SpeedX (Speed Xpress Inc.) is headquartered in New York, NY, with its primary operational facility located at 147-03 182nd St, Springfield Gardens (Queens), NY 11413 near JFK Airport.

  • Corporate / privacy address: 3333 New Hyde Park Rd, Suite 316, New Hyde Park, NY 11042
  • CEO: Chris Zheng
  • CFO: Brian Lau
  • Official website: speedx.io
How do I complain about SpeedX delivery?

To file a complaint against SpeedX (Speed Xpress Inc.), you should contact them directly, report the issue through the merchant you bought the item from, or escalate the matter to consumer protection agencies and your bank.

1. Contact SpeedX directly

  • Hotline: 1-949-667-6769 (Monday–Friday 9 AM – 9 PM, Saturday–Sunday 11 AM – 8 PM EST)
  • Email: speedxops@speedx.io
  • AI chatbot (Miles): Use the chat tool on the SpeedX website (8 AM – 8 PM ET) to modify addresses or check delivery status.

2. Contact the merchant (seller)

SpeedX policy states that claims for lost, damaged, or misdelivered packages must go through the merchant or e-commerce platform (such as Temu, Shein, or Amazon) where you placed the order.

  • Go to your order history on the retailer’s app or website.
  • Select “Report an issue” or “Item not received.”
  • Request a refund, replacement, or a driver investigation with GPS / photo proof.

3. File a payment dispute / chargeback

If SpeedX and the retailer fail to respond or resolve your issue within 48 hours to a few days, contact your bank, credit card provider, or PayPal to file a payment dispute or chargeback for undelivered goods.

4. File external complaints

  • Better Business Bureau (BBB): File a formal complaint against SpeedX on the BBB business profile.
  • State consumer protection: For fraud, lost packages, or accountability issues, file a complaint with your state’s Office of Consumer Affairs (or local equivalent).

Tip: Many shoppers find that going straight to the merchant or your card issuer is the fastest way to resolve undelivered orders.

Why hasn't my SpeedX package arrived?

Your SpeedX package may be delayed due to several common carrier issues:

  • Inaccessible addresses or blocked routes: Couriers often mark packages as undeliverable or delayed if they cannot access a gate, apartment building, or blocked street.
  • Infrequent drops or scans: Some drop-off locations or transit hubs only process and scan packages every 4 to 5 days, leaving tracking numbers stuck on “In Transit.”
  • Driver backlogs or late marking: Independent drivers operating from regional warehouses may run out of time on their routes and log a delay late at night.
  • Misdeliveries or incorrect scans: Packages are occasionally delivered to wrong addresses, left unsecured, or scanned as delivered before they reach the doorstep.

What you can do

  • Check your tracking: Review your tracking number (starting with SPX) on the SpeedX tracking portal.
  • Contact SpeedX support: Call 1-949-667-6769 (Mon–Fri 9 AM–9 PM, Sat–Sun 11 AM–8 PM EST), email speedxops@speedx.io, or chat with Miles on speedx.io.
  • Contact the merchant: If the package is lost, damaged, or severely delayed, file a claim or request a refund or replacement directly through the store or platform you bought it from (such as Temu or TikTok Shop), as SpeedX often directs end-users back to the merchant for resolution.
How can I track my SpeedX package?

You can track your package by entering your tracking number on SpeedX Tracking — use the tracking box on the home page — or on the official SpeedX website.

Steps to track your package

  • Find your tracking number: Locate the unique tracking or consignment code in your shipping confirmation email, text message, or online store order page.
  • Visit a tracking tool: Go to SpeedX Tracking or use third-party aggregators such as 17TRACK or ParcelsApp.
  • Enter the code: Paste your tracking number into the search field and submit it to view live transit stages, current location, and estimated delivery dates.
Why does SpeedX take long to deliver?

Delivery time depends on several transit factors — especially for international marketplace orders and high-volume last-mile networks.

Common factors that affect SpeedX transit times

  • Order volume: SpeedX handles high daily parcel volumes for major ecommerce platforms. Peak periods can add time at regional sorting hubs.
  • International origin & customs: Orders shipping from overseas include overseas transit and customs clearance before the package enters the U.S. last-mile network — often the longest part of the journey.
  • Address access: Missing unit numbers, locked gates, or incomplete address details can delay or block a delivery attempt until access is resolved.
  • Handoff and scan cadence: Some seller drop-off points or transit hubs process packages on a multi-day cadence, so tracking can stay on “In Transit” between scans.
  • Route capacity: Independent contractors and regional partners deliver across dense zip coverage; busy routes or weather can push a package to the next delivery window.

For stuck shipments, check tracking on the home page, then contact SpeedX support or your merchant if there has been no movement for several business days.